Technical Support Services
Maximizing capabilities through Information Technology.
Arraytech Solutions, LLC recently combined our web development sector (previously JNAD Web Design) and our computer training sector (previously PC-Savvy Seniors) under a single business entity. We trust this restructure will enhance our continued support to our current and future customers.
Our Technical Support Services
Remote Assistance for your computer
This service is performed while connecting to your computer remotely from our location. There is no charge if the problem cannot be resolved remotely.
Step 1 - Call us at 1-757.349.6741 to establish voice communications with our technical agent
Step 2 - Click the button below to start the remote session
Step 3 - Click "Run" (for both prompts) to load the program
Step 4 - Enter the password provided by the technical agent and click OK
Step 5 - Click "Show My PC Now" button in the window on your screen
Step 6 - The technical agent will resolve your issue as you watch the process on your screen using the "View Users PC" button below. This button is for the technical agent only.
- Removing Viruses
- Installing programs
- Removing programs
- Reconfigure firewall settings
- Performing Windows Updates
- Provide driver support for devices
- Disk clean using Windows tools
- Defrag using Windows Tools
- Check disk utility using Windows Tools
- Setup Printers
- Setup Webcams
- Setup Monitors
- Setup wireless networking devices (router and applicable wireless adapters)
- Relocate computers (disconnecting and reconnecting components)
Would you like to join our team? Click here to let us know