Technical Support Services

Maximizing capabilities through Information Technology.

 
Rising to the Top

WhatsNew

Arraytech Solutions, LLC recently combined our web development sector (previously JNAD Web Design) and our computer training sector (previously PC-Savvy Seniors) under a single business entity. We trust this restructure will enhance our continued support to our current and future customers.

Our Technical Support Services

 

# of Minutes

Remote Assistance for your computer 

This service is performed while connecting to your computer remotely from our location.   There is no charge if the problem cannot be resolved remotely.

Instructions:

Step 1 - Call us at 1-757.349.6741 to establish voice communications with our technical agent

Step 2 - Click the button below to start the remote session

Show Screen
to Agent

Step 3 - Click "Run" (for both prompts) to load the program

Step 4 - Enter the password provided by the technical agent and click OK

Step 5 - Click "Show My PC Now" button in the window on your screen

Step 6 - The technical agent will resolve your issue as you watch the process on your screen using the "View Users PC" button below. This button is for the technical agent only.

View Users PC
Step 7 - When done, close the window to terminate the session

Software Support:

  • Removing Viruses
  • Installing programs
  • Removing programs
  • Reconfigure firewall settings
  • Performing Windows Updates
  • Provide driver support for devices
  • Disk clean using Windows tools
  • Defrag using Windows Tools
  • Check disk utility using Windows Tools

Hardware Support:

  • Setup Printers
  • Setup Webcams
  • Setup Monitors
  • Setup wireless networking devices (router and applicable wireless adapters)
  • Relocate computers (disconnecting and reconnecting components)

 

 

 

Welcome
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Delivering IT with agility and efficiency
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